1. General Conditions

Users of the site www.robilete.ro can order tickets for events, the purchase being subject to the following terms and conditions: www.robilete.ro reserves the right to modify at any time "Terms and Conditions" without prior notice.

By using the site www.robilete.ro, you express your consent, and you are expressly and unequivocally obliged to respect all the mentions of this document. Ticket buyers are obliged to comply with the regulations that the organizers establish for the proper conduct of events, but also the rules of the locations of events.

 Any conditions that the user would like to impose on this agreement are automatically excluded and will not be recognized.

2. Making an order

An online order involves performing the following steps: - choosing the event and the tickets available depending on the category - choosing the delivery method. - choosing the payment method and entering personal data. - order summary, final verification, acceptance of the terms and conditions of use, order transmission. - order confirmation by www.robilete.ro. All orders reserved online - are final and cannot be canceled or modified by the user.

3. Payments and invoicing

Tickets ordered can be paid online using a valid credit or debit card, or as the case may be, cash directly to the courier delivering the tickets or at the entrance to the event.

The order, implicitly the ticket / tickets, can be considered valid only after the full payment has been made and received. According to GEO 28/1999, article 2, letter F, for the activities for which the receipts are made on the basis of fixed value vouchers printed according to the law - access tickets to shows and similar ones, no fiscal voucher is issued.

4. Ticket processing and delivery

After payment confirmation, the order will be processed and the tickets will be sent by email E - ticket (in the case of electronic tickets) or by courier (in the case of physical tickets), depending on the option selected by the customer or imposed by the event organizer. In the case of physical tickets, the transport costs will be borne separately from the ticket price by the buyer.

Orders from customers who do not prove payment or who do not contain the complete and correct delivery details will be canceled. In the case of tickets delivered by courier, the customer is recommended to open the envelope in the presence of the courier.

Otherwise, any subsequent claim will not be considered. Www.robilete.ro's responsibility for the order ceases after the tickets have been delivered under normal conditions to the buyer.

 Any complaints regarding damage or non-delivery of tickets will not be directed to www.robilete.ro.

5. Damage, loss, reprint

www.robilete.ro is not responsible if the tickets are lost / stolen / destroyed or only damaged in any way after delivery to the end user. If the buyer can be identified, we can reissue the ticket for a fee of 20 lei / ticket. If the buyer cannot be identified, reissue of the ticket is not possible.

Customers are not recommended to send partial or total, in any form, the images containing purchased tickets and especially the barcodes present on them. www.robilete.ro is not responsible for the use of copies of those tickets for access to events. Access to events is made according to the principle of first arrival.

The first valid ticket verified at the entrance to the event location will be considered authorized. Other tickets with the same identification data will be declared invalid and access will not be allowed.

6. Modifications, cancellations, returns, organizational deficiencies

Moving the show / event to a place in the same locality is not a reason to reimburse tickets. Electronic tickets are refunded only in case of cancellation or postponement of the event for which they were purchased. www.robilete.ro has the right to cancel or change the date of the event by not less than 4 hours from the start of the event. In the unlikely event that an event has been postponed / rescheduled, the buyer has the right to participate in the rescheduling of the concert / event based on the ticket already purchased and issued in advance, but without benefiting from the return of its value. In case of Cancellation of an event due to reasons strictly related to the organizer, the buyer has the right to claim back the value of the ticket.

If an event is canceled or rescheduled, due to reasons related to the organizer, www.robilete.ro will return the value of the tickets to the buyers. (the editing, printing and distribution commission will not be refundable, nor will the additional costs.

In the in case of cancellation or rescheduling of an event, the equivalent value of the tickets purchased through the means provided by www.robilete.ro, can be returned as follows: Electronic ticket holders will receive the amount already paid on the tickets, less the additional fees, by the same method used for the initial payment.

Upon return, the tickets are automatically invalidated. The organizer reserves the right to make minor changes to the program and distribution. In case of cancellation, postponement or major changes to the program or distribution, www.robilete.ro reserves the right to inform ticket buyers about these changes.

This information can be obtained electronically, by e-mail or by telephone, if the information provided by the buyers was correct. In accordance with European Union law, you have the right to cancel an order placed online. This "reflection" period begins with the day you received the product. You can cancel the order for any reason, even for the simple fact that you have changed your mind.

This rule applies whenever you purchase products without going to the store - for example when ordering by phone, fax, mail or internet. Excluded products The seven-day period does not apply to the following products: Event tickets, plane and train tickets, and hotel reservations. The return of purchased tickets takes place only if the event is postponed or canceled.

7. Resale tickets

The buyer is not allowed to sell or alienate the ticket purchased from www.robilete.ro to a third party in order to obtain material advantages or for promotional purposes. The event organizer may refuse the participation of the holders of such tickets at the event or may evacuate the holders of such tickets from the location of the event.

8. Consent regarding the processing and protection of personal data

www.robilete.ro processes personal data about you in order to fulfill legitimate operations and purposes related mainly to the development of marketing and advertising activities specific to the conduct of our business.

8.1 GDPR - Data protection principles

The collection of personal data will be performed only for the specified, explicit and legitimate purposes (presented in point 8.4)

The data will NOT be processed by third parties in a manner incompatible with these purposes; Personal data will be accurate and up to date (if necessary);

The processing of personal data will be done in a legal, fair and transparent manner; All personal data will be kept confidential and stored in a highly secure manner;

Personal data will not be shared with third parties unless this is necessary in order to provide services in accordance with existing agreements between the parties;

The persons to whom the data are processed have the right to request access to personal data, their rectification and deletion, opposition or restriction from data processing, as well as from the right of data portability.

8.2. Personal data

Personal data means any information that may be linked to an identified or identifiable natural person. Personal data includes all types of direct or indirect information (ie used in connection with other data) that relates to the subject person, such as name, first name, address, e-mail address, telephone number, etc.

8.3. Collection of personal data

The data we collect may include the following: Name and contact details (your first and last name, e-mail address, postal address in case of tickets sent by courier, telephone number)

 Data about your device and how you and your device interact with our products. We collect data about the features you use, the products you purchase and the web pages you visit. Data about the device and network you use to connect to our products. These include data about operating systems and software applications installed on your device, including product keys. They also include IP address, language settings and regional settings

8.4. The purpose of collecting personal data Informing customers regarding the validation and shipment of orders, resolving cancellations or problems of any kind regarding an order, the products and / or services purchased Sending newsletters and / or periodic alerts, using e-mail (e-mail), only if the data subject (the buyer) has explicitly agreed. Market research, tracking and monitoring of sales / customer / buyer behavior.

Also, www.robilete.ro may provide the personal data of the buyer to other partner companies, but only on the basis of a confidentiality commitment from and only for the purposes mentioned above, which guarantees that this data is kept secure and that the provision of this personal information is made in accordance with applicable law, as follows: payment service providers / banking courier service providers, suppliers marketing services or other services provided by companies with which we can develop joint bidding programs on the market of our goods and services. The personal buyer's information may also be provided to the Police, the General Prosecutor's Office, the courts and other competent state bodies, based on and within the limits of the legal provisions and as a result of expressly formulated requests.

8.5. Use of personal data We will use personal data only for the purpose for which they were collected and will store the data only to the extent necessary for the purposes mentioned above (point 8.4). We will keep the client's information for the period in which his account is active, for any of the purposes mentioned above (point 8.4).

Access to personal data is strictly limited to the staff of www.robilete.ro, to the associates who hold the necessary authorization and the clearly defined need for the use of the data. If users do not want the disclosure of personal data to these companies, they are asked to contact us at the email address tickets@robilete.ro

8.6. Security of processing Personal data will be processed / processed securely and appropriate technical measures will be applied and maintained to protect it against accidental or unlawful destruction or loss, alteration, disclosure or unauthorized access, especially when the processing involves the transmission of data through a network both against and against any other form of illegal processing. Questions related to the security of personal data can be sent to tickets@robilete.ro

8.7. Access and rectification or deletion of personal data Customers have the right to request at any time access to: rectification, portability, deletion or restriction of processing of collected data. To keep personal data up to date, we recommend users to inform us of any changes or discrepancies. To view or modify personal data or to obtain information about personal data, please contact us at the email address: tickets@robilete.ro, Signed and dated request.

9. Cookies

9.1. What are cookies? A cookie is a small file, consisting of letters and numbers, that will be stored on the computer, mobile terminal or other equipment of a user from whom the Internet is accessed. The cookie is installed by the request issued by the user's terminal to a server or to a third party server.

9.2. What are cookies used for? These files mainly make it possible to recognize the user's terminal and present the content in a relevant way, adapted to the user's preferences. Cookies provide users with a pleasant browsing experience and support efforts to provide more tailored services to users, eg: - preferences for online privacy, shopping cart or relevant advertising.

 They are also used in the preparation of aggregate anonymous statistics that help us understand how a user benefits from our web pages, allowing us to improve their structure and content, without allowing the user's personal identification.

10. Consent

By continuing to use the robilete.ro services, I declare that I have read and fully understood the above and consent to the processing and use of my personal data, in accordance with those indicated in this article.